Customer Blog

The Maryland and Virginia power companies have now restored power in all the locations where Sugarloaf Network Systems has towers.  As a result, all portions of the Sugarloaf network are up and fully functional. 

This morning portions of the Sugarloaf network are down due to wide spread power outages around Dickerson, Adamstown, Barnesville, and Lucketts.  At this time we are in the process of gathering data about the extent of the outages.  Crews from Novec, Dominion, and Pepco are currently on-site at several locations working on the problems.  No estimates on repair times at this time.   As soon as power is restored at each location, Internet connectivity will be restored.

A major power outage in Dickerson is causing Internet outages in Lucketts and Dickerson.  The power company is currently on-site working on the problem and estimates repairs will be finished around 12:30 am.  As soon as power is restored, Internet connectivity will be restored.

Following today’s storm, it appears power has been restored to all locations in the areas of Dickerson and Lucketts.  At this time, all portions of the Sugarloaf network are fully functional.  As long as power remains on, the network should remain stable.

If you are experiencing network problems, please check 301-605-6450 for updated network information, or check the Support page at sugarloafnet.com.

Portions of the Sugarloaf network in the areas of Dickerson and Lucketts are down this morning.  We are currently investigating the root cause of the problem.  If you are experiencing network problems, please call 301-605-6450 for network updates.

Hello! There was an outage in Lucketts earlier today, but everyone is up and running smoothly.

The power outage that impacted customers in the areas of Dickerson and Lucketts earlier today has been repaired and all systems are operational.  We apologize for the inconvenience.

All customers should be back up, and power restored in all areas. If you are still having challenges connecting to the internet, please unplug all of your equipment one part at a time and see if it works being reset. After trying that option, if the internet is still not working, please email robin@sugarloafnet.com.

Hello everyone! With the storms last night and this morning there are power outages all over Maryland and Virginia. We will update you as power is restored. Unfortunately, we don’t have a timeframe for the internet to returning since we are waiting on the power companies all over the area.

As of November 12, 2020 all systems are up and fully functional.